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I’m New to Flex I’m Already a Customer I’m Ready to Return New to Flex What’s covered under Flex’s roadside assistance and routine maintenance plan? With Flex,  24/7 roadside assistance are included with your Flex car but you are required to keep up with routine maintenance. 24 Hour Roadside assistance number 888-465-6684

 

What is considered routine maintenance work?

Oil and filter changes Tire rotations Multipoint inspections Fluid top-off and replacement I’m Already a Customer Maintenance

 

How often should I take my car in for regular maintenance?

As part of your agreement with Flex, you are required to perform regular preventative maintenance on your car. The manufacturer’s maintenance recommendation for your specific Flex car can be found in your Maintenance Plan in the Documents section of your Flex app. Manufacturers recommend regular preventative maintenance on most cars every 3,000-5,000 miles, with a more detailed inspection every 15,000-30,000 miles. Warranty  

 

What’s covered under Flex’s limited warranty?

Flex wants you to have peace of mind. That’s why in addition to our 24/7 roadside assistance your Flex car includes a limited warranty.  

 

What’s the limited warranty program?

We’ve got a great limited warranty program that covers most mechanical breakdown repairs on your Flex car. To locate your Flex Limited Warranty Agreement look in the member portal under warranty.  

 

What is the difference between the limited warranty program and routine maintenance?

Routine maintenance is “normal” preventative maintenance that should occur on a predetermined schedule, outlined in your Maintenance Plan. For “non-normal” car malfunctions, you will need to work directly with our Warranty Administrator to see if the repairs are covered under your car’s limited warranty plan. Think of a maintenance appointment as going to the doctor for a regular check-up, while your warranty would address more significant issues, like breaking a bone.  

 

Who do I contact in case of warranty issues?

Your vehicle will be under full factory warranty unless you have gone over your allowed miles If you just got your Flex car within the last 30 days, make sure to contact us directly first. Please note that you’re responsible for properly maintaining your car.  

 

How do I know if my Flex car is still under the manufacturer’s warranty?

Whether or not you’re under a manufacturer’s warranty will further depend on the year and mileage of your car. Manufacturer’s warranties differ, so you will need to check out the manufacturer’s website to learn about the new car warranty applicable to the year and model of your Flex car. Roadside

 

What’s covered by Flex’s roadside assistance?

Whenever you’re in a jam, we’re here for you. Our 24-hour roadside assistance comes standard with every Flex car and includes: Towing Battery jump-start Flat tire change or inflation Lock-out service  

 

I need roadside assistance now!

Roadside assistance is available 24/7 in the U.S. through the United States Auto Club’s Motoring Division. To get in touch with Flex’s Roadside Assistance Team, please call (888) 203-0589. Please note that this coverage can only be used for your Flex car. If your services exceed the $100 occurrence maximum our coverage allows, you will have to pay any extra out of pocket at the time of service. Help, I lost my keys! Roadside assistance may be able to help you to get back into your car with proper identification via a valid state or government ID, but you will be responsible for the cost of replacement keys if they are lost. Failure to replace keys upon returning your Flex car may result in fees under our excess wear & tear guidelines. For help determining where to find replacement keys, please reach out to the dealership where you originally picked up your Flex car for assistance. In most cases, you will need the car’s registration along with your matching valid state or government ID to get new keys made. COVID-19 Related Information

 

Will Flex’s Maintenance & Warranty Administrators, repair shops, and roadside assistance partners remain open during the COVID-19 situation?

While we cannot control the business decisions of our partners, there are currently no plans for these businesses to close during the COVID-19 situation. However, certain hours or safety precautions may be implemented to promote the health and safety of our partners and customers, including social-distancing guidelines. Feel free to reach out to Flex’s Maintenance & Warranty Administrator 888-928-FLEX for the most up-to-date information regarding maintenance and warranty for your Flex car. For more information about what Flex is doing in response to the COVID-19 situation, please visit our News & Updates page to see all of our COVID-19 updates.  

 

I’m Ready to Return

I’m ready to return my Flex car, but it is in the shop, needs work, or has an outstanding warranty claim. According to the terms of the Flex agreement, all outstanding warranty or insurance claims, pending mechanic work, or routine maintenance & repairs need to be completed prior to returning your Flex car. In order to avoid additional costs upon return, please ensure that your car is in proper working order with all repairs and damages completed. For outstanding warranty claims, please contact our Warranty Administrator at 888-928-FLEX Monday-Friday from 6 a.m.-5 p.m and resolve your claim prior to returning your car. For more information about Flex’s maintenance & warranty policies, please refer above to the I’m Already a Customer section of this article.