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Art Appraisal Blog

Category - Article

08/18/2022
Article

Application Fee

      Flex requires a no refundable $30 fee which gets applied to your $99 down payment once you have completed all the necessary documents within five days of your application. As a Flex applicant, you agreed to this fee during the application process. If you have additional questions regarding this non-refundable application fee, please email us at [email protected]              

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01/7/2021
Article

How do I cancel my pending order?

Once approved for a Flex lease, you will have five days to complete the lease application. If you do not want to move forward with your Flex lease for any reason, you have no obligation to do so and your Flex car reservation will expire automatically.

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10/23/2020
Article

What is happening to the Flex personal-use insurance policy?

Flex discontinued offering commercial fleet insurance coverage to personal use insurance customers on October 1st, 2020 at 12:01 A.M. While we worked hard to have the ability to offer insurance coverage to you through the Flex app, doing so is no longer sustainable. Therefore, Flex’s current commercial fleet auto insurance policies terminates as of 12:01 A.M. Pacific time on October 1st, 2020, and is no longer active.   Why was...

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10/23/2020
Article

What if my Flex car gets damaged or I am in an accident?

First off, we hope you’re OK! Also, please contact the police or medical personnel immediately if it’s warranted. Follow the steps below to file an insurance claim with your insurance provider. Please note that in the event of an accident, any repair cost that is not covered by your insurance policy (i.e. the deductible) is passed on to Flex from your insurance provider and will be added to your payment...

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10/23/2020
Article

I have questions about my license plates or registration

I’m New to Flex I’m Already a Customer I’m Ready to Return I’ve Already Returned New to Flex   Do I have to pay for title and registration when I get a Flex car? Your title and registration fees are not included in your Flex lease, so you will have to pay out of pocket for it.   What about registration renewal? Registration renewal is also not covered by Flex....

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10/23/2020
Article

What’s covered under Flex’s roadside assistance, routine maintenance and limited warranty plan?

I’m New to Flex I’m Already a Customer I’m Ready to Return New to Flex What’s covered under Flex’s roadside assistance and routine maintenance plan? With Flex,  24/7 roadside assistance are included with your Flex car but you are required to keep up with routine maintenance. 24 Hour Roadside assistance number 888-928-FLEX   What is considered routine maintenance work? Oil and filter changes Tire rotations Multipoint inspections Fluid top-off and replacement...

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10/23/2020
Article

How do I turn in my Flex car?

Flex discontinued offering commercial fleet insurance coverage to personal use insurance customers on October 1st, 2020 at 12:01 A.M.   While we worked hard to have the ability to offer insurance coverage to you through the Flex app, doing so is no longer sustainable. Therefore, Flex’s current commercial fleet auto insurance policies terminates as of 12:01 A.M. Pacific time on October 1st, 2020 and is no longer active.   Why...

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10/23/2020
Article

How do I submit documents to Flex for review?

I’m being asked to submit additional documents for approval. What do I need to send? Flex often requires additional documents to be submitted to confirm your identity and eligibility to get a Flex car as part of the application process. Flex also requires other documentation any time a customer changes their address or name. Please identify which documents you are being asked to submit, and follow the directions accordingly to...

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10/23/2020
Article

How do I add my third-party insurance information?

Once you have been approved for your new flex lease, you will be asked to upload your new insurance information before checking out.   Is insurance covered in my Flex subscription? Insurance is not covered in your Flex subscription. You will need to secure your own insurance from an outside provider to cover the requirements for driving in your state   Do I need to get car insurance? Yes, state...

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10/23/2020
Article

How do I talk to someone about getting a Flex lease?

Looking for some extra help finding the Flex car that’s right for you? Let one of our shopping specialists help walk you through ordering, checkout, and the pick-up or delivery process so you can lock down your dream ride from the comfort of your phone or computer. Our shopping assistance specialists are available Monday through Friday 7 a.m.- 5 p.m. Pacific and on Saturday 7 a.m. – 4 p.m. Pacific...

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